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ACG repair insights

Can My Insurer Require Aftermarket Parts?

Questions to ask after an accident when discussing replacement parts and repair estimates in Ontario.

After a collision, the estimate can include decisions about parts, procedures and timing. Ask your insurer and repair centre to explain the parts listed in the estimate, what alternatives are proposed and how they affect the repair plan.

A useful starting point is to ask for a written explanation of the replacement components, any repair procedures that apply and whether the scope may change after disassembly. Keep copies of the estimate, claim number and communication about your repair.

ACG uses genuine OEM parts only. Bring us your estimate before authorizing repairs so we can discuss the repair approach and coordinate next steps with your insurer.

Planning a collision repair?

Explore our genuine OEM parts policy or request an estimate from a GTA ACG location.